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6 October, 2010

Of e-Governance, Taxation Systems and Public Service

As the country’s front-runner in providing e-goverment solutions for local governments, Amellar is committed to help partner LGUs optimize their ICT investments.

egovernance 10132010 1 Of e Governance, Taxation Systems and Public Service

Of e-Governance, Taxation Systems and Public Service

Through its regular offering of training courses, Amellar supports LGUs to sustain and maintain their there are competent technical personnel to operate the LGUs’ computerized revenue-generating systems. On September 20 -22, 2010, Amellar conducted the Basic System Administration Training to equip technical staff from Aparri, Tarlac and Pagsanjan with the adequate skills to sustain their Amellar RPTA© and Amellar BPLS© Real Property Taxation and Business Permits and Licensing Systems which, and enable them to continue providing efficient service to taxpayers.

egovernance 10132010 2 Of e Governance, Taxation Systems and Public Service

Of e-Governance, Taxation Systems and Public Service

Specifically, the training was intended to achieve the following objectives:

  • Enable participants to gain adequate competence and confidence in hardware, system and database administration to effectively support users’ and/or clients’ concerns.

  • Enhance change management (CM) and customer service (CS) skills to provide context for roles as change agents and help manage users’ expectations by sharing basic concepts in CM/CS.

  • Strengthen partnership between Amellar and LGUs to improve good governance, support to users and service to clients.

  • Troubleshoot minor data and technical problems independently.

  • Understand the proper reporting of technical concerns.

The participants attended lectures , after which, they and completed written and hands-on exerciseshelp retain the concepts learned. Present were Jardine Davis Velasco (Aparri); Joyce De Dios, Francis Lava, and Guadalupe Rufino (Pagsanjan); and Welt Salonga and Honesto Lugtu (Tarlac).

egovernance 10132010 3 Of e Governance, Taxation Systems and Public Service

Of e-Governance, Taxation Systems and Public Service

The three-day training was held at the Amellar’s office in Quezon City, and was facilitated by Tricia Oriel (PPA), Zaidi Ong and Jahmil Mabida (PSS), Allan Javier (SDD Manager), Roy Salvador (Network Engineer) and Ferdinand Culibao (System Administrator).

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